The honest terms.
By creating a MainMan account, starting a trial, or paying for a subscription, you agree to these terms. If you don't agree, please don't sign up. These terms form a contract between you and us.
1. Who you're dealing with
These terms are between you (or the organisation you represent) and MainMan Ltd, a company registered in England and Wales (company number 17240730, registered office at Ferriby Road, Hessle, HU13 0RG). Throughout these terms, "we", "us" and "our" mean MainMan Ltd. "You" and "your" mean the person accepting these terms; if you accept on behalf of an organisation, you confirm you have authority to bind that organisation.
2. What MainMan is
MainMan is a web-based maintenance and compliance management platform aimed at property owners, property managers, and care home operators. It helps you track assets, manage work orders and inspections, log hazards, satisfy statutory obligations (including those under the Renters' Rights Act 2025 and Awaab's Law), and run scheduled preventative maintenance. Some features use AI to draft content (work orders, compliance forms, summaries) — see §11.
3. Your account
You sign up using an email and password, or via an invitation from someone who already has an account. You're responsible for: keeping your credentials confidential, the activity of every user you invite, the accuracy of the information you provide, and notifying us promptly if you think your account has been compromised. You may not share login credentials or let anyone outside your organisation access your tenant.
4. Free trial
New organisations get a 14-day free trial with full access. No payment method is required to start the trial. At the end of the trial you have two choices: enter payment details to continue on a paid plan, or stop using the service. If you don't upgrade, your tenant moves to read-only mode (you keep access to your data but cannot create new records — see §9).
Trial extensions are at our discretion. We may end a trial early if we reasonably believe it's being used in bad faith (multiple accounts to extend free use, automated abuse, etc.).
5. Subscription and payment
Paid plans are billed monthly, in advance. Current pricing is shown on the pricing page and at checkout. Prices are in pounds sterling. We don't currently charge VAT; if we become VAT-registered we'll add VAT to invoices going forward (with at least 30 days' notice) — the headline price won't change but the total billed amount will.
Payment is processed by Stripe, our payment provider. We never see or store your full card details — that data lives only with Stripe (a PCI-DSS Level 1 certified processor). By subscribing you also agree to Stripe's terms as the payment processor.
Your subscription renews automatically at the end of each billing period at the then-current price for your plan, unless cancelled. We'll email you in advance of any price increase, giving you at least 30 days to cancel before the new price takes effect.
If a payment fails, your account enters a 7-day grace period during which we'll retry. After that, your tenant moves to read-only mode until payment is restored.
6. Cancellation and refunds
You can cancel at any time, from inside the app or by emailing support@mainmanhub.com. Cancellation takes effect at the end of your current paid billing period — you keep full access until that date, then move to read-only mode.
We don't offer pro-rata refunds for partial periods. If you cancel mid-month, you don't get a refund for the unused days, but you do keep access for those days. We'll consider refunds for exceptional circumstances on a case-by-case basis (service unavailability we caused, billing errors on our side, etc.).
7. Data export — your data, in your hands
You can export your MainMan data at any time, during or after your subscription, via the in-app export. Exports include your asset register, work orders, inspections, hazards, tenancies, compliance records, and uploaded documents in machine-readable formats (CSV, JSON, PDF where appropriate). We do not hold your data hostage.
After your account is closed, we keep your data for 90 days to allow reactivation, then permanently delete it. If you need it deleted sooner — for example because you've exercised a GDPR right to erasure on behalf of a data subject — email us and we'll action it within 30 days.
8. Acceptable use
You agree not to:
- Use MainMan in a way that breaks UK law or any law that applies to you
- Upload, store, or process personal information you don't have a lawful basis to handle
- Attempt to disrupt, reverse-engineer, scrape, decompile, or circumvent the service or its protections
- Use the AI features to generate illegal, harassing, defamatory, or infringing content
- Resell, sublicense, or otherwise commercially exploit access to MainMan beyond your own use
- Share your account credentials, or let unauthorised people access your tenant
- Use the service to develop a competing product
We can suspend or terminate access if we reasonably believe you're doing any of these. Where possible, we'll tell you why and give you a chance to remedy it.
9. What happens when access is restricted
When your subscription is in trial-expired, past-due, or cancelled state, MainMan moves to read-only mode. You keep access to view, navigate, and export everything in your account, but cannot create new records, edit existing ones, or use the AI features. This is so you can still satisfy a regulator audit or hand off your data, even if your billing relationship with us has ended.
Reactivating your subscription restores full access immediately. Your data is preserved across this transition for the 90-day retention period described in §7.
10. Your data, our software, your responsibilities
Your data is yours. Anything you upload, type, or otherwise put into MainMan — your asset register, your work orders, your photos, your compliance records, your tenant details — remains your property. We use it only to provide the service to you and as described in our Privacy Notice and the Data Processing Agreement (available on request, signed for paid customers).
Our software is ours. The MainMan platform — source code, design, branding, documentation, AI prompts and pipelines — remains the intellectual property of MainMan Ltd. Your subscription gives you a non-exclusive, non-transferable, non-sublicensable right to use it during your subscription period; nothing more.
Feedback you give us is licensed to us on a perpetual, royalty-free basis so we can build it into the product. You retain your own rights to use your feedback elsewhere.
11. AI features
MainMan uses AI (large language models) for selected features — drafting work orders from descriptions, proposing asset structures from spreadsheets, summarising hazard reports, extracting data from tenancy agreements, and similar. You can choose to provide your own Anthropic / OpenAI API key (in which case you pay the AI provider directly), or use whatever hosted AI option we offer for your plan.
AI output is a starting point, not a final answer. You're responsible for reviewing anything the AI produces before relying on it — particularly for regulatory, safety, financial, or legal decisions. We don't warrant that AI output is accurate, complete, or fit for any particular purpose. If you provide your own API key, you're also responsible for keeping it secret and for any spend on your account at the AI provider.
12. Statutory compliance is your responsibility
MainMan provides tools to help you track and evidence statutory obligations (Awaab's Law clocks, Renters' Rights Act Information Sheet tracking, gas / electrical / fire compliance, etc.). It does not discharge those obligations for you. The legal duty to investigate, remediate, and report sits with you (the landlord, manager, or operator), not with us. We do not give legal advice. If you're unsure about a statutory deadline or process, take advice from a qualified professional.
If a third party (a tenant, a regulator, an enforcement officer) makes a claim against you arising from your statutory obligations, that claim is between you and them — see §13 for how this affects our liability to you.
13. Liability
To the maximum extent allowed by law, MainMan Ltd will not be liable for indirect, consequential, or special losses — including lost profits, lost data, lost opportunity, business interruption, regulatory fines, or reputational damage — arising from your use of the service.
Our total aggregate liability to you for any and all claims relating to the service in any 12-month period is limited to the greater of (a) the fees you actually paid us for the service in that 12-month period, or (b) £500.
Nothing in these terms limits any liability that cannot be limited under UK law — including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
14. Service availability
We aim for MainMan to be available 24/7, but we don't yet offer a formal Service Level Agreement. We'll always work to keep the service up and to resolve outages quickly. We may take the service offline for planned maintenance — we'll give at least 24 hours' notice for planned downtime expected to last more than 15 minutes, where reasonably possible, and try to schedule it outside UK business hours.
If we ever offer formal SLAs (uptime guarantees, credit schemes), they'll be on a separate page linked from here.
15. Confidentiality
Anything you tell us about your organisation that isn't public — operational details, financials, internal processes — we treat as confidential. We won't share it externally, name you as a customer publicly, or use it in marketing, case studies, or testimonials without your written permission.
Likewise, anything we share with you that isn't on the public website (roadmap details, pricing under discussion, technical internals) should be treated as confidential by you.
16. Termination by us
We may terminate your access immediately, without refund, if you materially breach these terms (in particular §8 Acceptable Use, §10 IP, §15 Confidentiality), or if you don't pay and the grace period in §5 expires. We may also terminate on 30 days' written notice for any reason, in which case we'll refund any unused portion of any pre-paid annual fee.
On termination, your right to use MainMan ends immediately. The data export and retention provisions in §7 still apply.
17. Changes to these terms
We may update these terms from time to time. If a change materially affects your rights or obligations, we'll email you at least 30 days before it takes effect. If you don't agree with the change, you can cancel before the new terms apply. Continuing to use the service after the change date counts as acceptance.
Minor changes (typos, clarifications, restructuring) take effect when published on this page — we update the "last updated" date above.
18. General
No partnership. Nothing in these terms makes either of us the employee, agent, or partner of the other.
No assignment. You can't transfer your rights or obligations under these terms without our written consent. We can transfer ours to a successor (e.g. on a sale of MainMan Ltd) without your consent, provided your rights aren't reduced.
Severability. If any part of these terms is found to be unenforceable, the rest stays in force.
Entire agreement. These terms (together with the Privacy Notice, DPA, and any plan-specific terms we agree in writing) form the entire agreement between us about MainMan, and supersede any earlier agreements.
Third-party rights. No one other than you and us has any rights under these terms (the Contracts (Rights of Third Parties) Act 1999 doesn't apply).
19. Governing law and jurisdiction
These terms are governed by the laws of England and Wales. Any dispute that can't be resolved by talking to us first will be subject to the exclusive jurisdiction of the courts of England and Wales.
20. Contact
If anything here is unclear, or you want to raise something with us, email support@mainmanhub.com. We aim to reply within one working day.